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Technical Support Technician

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Information Technology
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1904697 Requisition #
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1746 Total Views
Technical Support Technician – Vilnius, Lithuania

Do you like solving technical problems and helping people with their computer issues? Would you like to do it on a global scale, together with various IT teams from all around the world? What about proactively monitoring systems and infrastructure and preventing the issues before they occur?

 

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

 
Better starts and ends with the customer

In this role, you will be part of Western Union Enterprise Technology Operations Center Team (ETOC) which provides 1st and 2nd level application support services for WU Agents and Partners. ETOC is a single point of contact offering proactive IT infrastructure and critical applications monitoring in order to detect IT issues and prevent service disruptions. We also are actively participating in deployments, fulfilling configurational requests for WU money transfer applications.

 

For this role, you’ll need to have analytical thinking, be interest in IT & technical troubleshooting, have customer-oriented approach. Fluency in English and ability to work in a fast-paced, deadline-driven environment is desired. Degree or certification in computer science or similar studies is a plus.

 

Join us, and let’s move money for better

It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.

 

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

 

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.


Annual base salary gross: 12,174 – 20,870 EUR
 

The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies.  The salary is one component of Western Union’s total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!


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