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Technical Service Delivery Manager

Information Technology
1904960 Requisition #
1920 Total Views

Technical Service Delivery Manager – Denver, CO

Do your talents lie with developing and motivating a team? Are you ready to work for a truly innovative and international organization? Join Western Union as a Sr Manager, Release Management

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of Better

We will look to you to be responsible for the operational service delivery and the day-to day working relationship with Dev and operations team. Responsibilities include 24x7 IT operation support using an ITIL framework, release management, strategic planning, AWS architecture design review, project and program management, capacity planning and forecast, operations and headcount forecast and budgeting, vendor management, audit compliance (SOX, PCI, GDPR, Data Security etc.), requests for service (RFS), statements of work (SOW), standard quotes, along with planning, assigning and directing work.

You will have a bachelors’ degree in computer science or related field.  You will have at least 8 years of Delivery Management and/or IT Operations Management experience in the IT industry.

You will possess strong storage product knowledge, operationally leading experience, and experience motivating and directing a delivery team.  You will be an expert with hardware, software and operating systems found in enterprise environments and possess general understanding of IT Infrastructure, ITIL framework and ITSM. You will have a DevOps mindset and  comfortable working with Dev and Operations teams.  ITIL and PMP certification are a plus for this role but not required. 

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, colour, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.



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