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1903067 Requisition #
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Team Leader AML Compliance – Quezon City, Philippines

Do you want to work for a Global FinTech company that is transforming the payments industry? Join Western Union as a Team Leader, Operations


Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.


Better requires process, discipline, and simplification

We’ll be looking to you to lead a team and their daily operations to make sure they are achieving the desired performance levels. You will coordinate and distribute workflow within your team and ensure they work effectively and to a high standard. You’ll help with improve overall customer satisfaction by either leading or be part of project teams that looks to implement process improvement or operational changes. Your role is essential in ensuring development for each member of the team, providing adequate support by holding coaching sessions, performance reviews, and huddles. You will also be responsible in ensuring work process is followed correctly through QA, call listening, and process confirmation.


For such a pivotal role, we require you to have a strong operations and customer care background. You will need to have led a team before and demonstrate excellent leadership skills. We require you to be personable and approachable to both employees and customers. The role requires someone with utmost attention to detail and analytical strength.

Join us, and let’s move money for better

It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.


We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package. You will be a whiz with Microsoft Office and good at building relationships with internal & external stakeholders.


Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category

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