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Sr. Specialist/Analyst, Reporting & Analysis

1805097 Requisition #
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Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 agent locations bringing immense distribution and convenience to our consumers. But we are much more than that. We are a leader in billing and payment processing serving many vertical markets. That means aggressively pursuing biller prospects to provide both electronic billing and payment and walk-in payment services. So if you’re looking for a leading company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.


We are currently seeking a Sr. Specialist, Reporting & Analysis to be based out of our Regional Operations Center in Santa Ana, Costa Rica. 

This role requires skills in identification of market data, monitoring developments and innovations, data management, relationship building & authoring clear communications/presentations.

Sound interesting? Here are some specifics:

  • Serving as subject matter expert and tactical support partner with key stakeholders in areas of industry data, global migration and economic data
  • Leveraging syndicated data gathering tools and dissemination of information provided by the tools
  • Educating stakeholders on availability of syndicated data, tools and capabilities
  • Recurring data harvesting from central bank, macroeconomic and geopolitical sources for use at corporate, regional and country levels
  • Generating regular relevant market and competitive data to drive development of findings to equip senior management with the insight necessary for operational agility and sound decision making
  • Partnering with peers on the External Intelligence team to support enterprise initiatives, training stakeholders on the available data tools and capabilities
  • Providing data to corporate support teams, providing relevant analysis, information and insight via electronic interaction
What you will need to succeed:
  • 2 + years market research or competitive intelligence activities
  • 2 + years using market, government and research data in an analyst, planning, or product management function with demonstrated ability to research specific topics and deliver insights that answer or address specific business or customer questions
  • Bachelor’s degree in Business or related field (Advanced degree preferred)
  • Ability to source syndicated or government research, existing internal research, knowledge of industry trends, etc. in order to assist stakeholders in creating a full picture of the market environment
  • Ability to understand the key variables that drive a business case, and work cross-functionally with internal partners to build accurate analysis for use by regional or corporate leadership
  • Market Analysis
  • Competitive Analysis
What will make you stand out:
  • Efficient data exploration and harvesting
  • Detail oriented
  • Strong communication skills to educate stakeholders on data status and issues
  • Strong excel and Power Point skills
  • Experience using Tableau (or similar) corporate reporting/dashboard tools

What’s in it for you?


Competitive global pay and benefits

Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career

Diverse, global team with colleagues in over 50 countries


If interested APPLY now; after your application please complete the English assessment to accelerate your process; you do not need to take the test again if you have completed this assessment within the past 6 months.


What it’s like here:


Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both! 


Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!


Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!


Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.



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