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Specialist, Customer Care - OFFLINE

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.

The Job

As the Specialist, Customer Care for US Offline, you will handle requests that facilitate the money transfer processes. These requests come from our customers across Asia Pacific, and you are required to meet a high level of service excellence in responding to the customers' requests. These requests are primarily received into the center via phone calls and / or emails.


You will resolve additional requests from internal departments on needs basis once approved by their managing team leader, or the Operations Manager.


In addition, you will aid the Team Leader with call center projects from time to time. And, you are expected to contribute to the team environment, and base every relationship on Western Union’s Code of Conduct and Core Values.

In this role, you will also:
  • Resolve customer enquiries, and promote Western Union services       
  • Provide first-level support for customer complaints 
  • Document and escalate issues to the relevant department
  • Perform special projects, and other duties as directed by the team leader or Operations Manager. 
About You

You have University degree and experience in a similar role in a multinational organization. You speak & write fluent in English. You proved to be a strong communicator and have strong business acumen. It is important you know well standard business technology (MS Office programs; audio and videoconferencing facilities). In this role you will need to be able to multi-task efficiently and produce quality work in a fast-paced environment.  You will also work with a team and independently in various shifts in accordance to business needs.

What We Offer

An interesting multicultural working environment with the ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems

The Pay

An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package.

To Apply

Growth and innovation are the story of our past, and they will define our future so if you are looking to be part of an exciting and innovative organization where your hard work can make a difference then please apply for the role – we would love to hear from you!

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