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The Opportunity: Are you energized by developing leads into new clients and opening up completely new verticals? Want to work for a company where you can offer B2B clients ground-breaking digital solutions in pretty much any currency you can think of?


Right now, we are seeking a Sales Support Specialist in Washington, DC. In this role, you will provide support for the Dealing team to maximize their time to focus on customer contact.

Sound interesting? Here are some specifics:

  • Action team case queues to process client refunds and repurchases
  • Work with Investigation teams to ensure quick and timely payment resolution
  • Help Coordinate Team meetings and events
  • Keying of some transactions
  • Customer communications and emails (20%)
  • Renewal of monthly TFA requests (50%)
  • Other related duties as assigned (30%)
  • This position does not require travel


What you will need to succeed:

  • Exemplary customer service skills with a focus on building customer loyalty
  • Strong communication skills - verbal and written
  • Ability to develop and consistently apply follow-up techniques
  • Team oriented, with a demonstrated ability to build and maintain strategic working relationships
  • Decision making, organizational and time management skills - with attention to detail
  • A tenacious approach, a positive attitude and an ability to effectively adapt to change
  • A high degree of self-motivation, with an ability to work effectively in a fast-paced team environment


What will make you stand out:

  • High School Diploma, College degree desired
  • Experience working with foreign exchange or within the financial / banking industry preferred
  • Business-to-Business sales experience preferred
  • Prior use of and familiarity with on-line technology solutions preferred


What’s in it for you?


  • Competitive global pay and benefits
  • Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career
  • Diverse, global team with colleagues in over 50 countries


What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!  

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.

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