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Senior Specialist, Customer Care (Mandarin)

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Operations
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1805105 Requisition #
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As a Sr. Customer Care Specialist, you will be responsible for handling requests that facilitate the money transfer process particularly for MTERT handling DoddFrank process. You will also be required to meet a high level of service excellence in responding to the customer’s request. These requests are primarily received into the centre via phone calls or offline cases. You will resolve additional requests from internal departments on a as needs basis once approved by your managing team leader or the Operations Manager.
Sound interesting? Here are some specifics:
  • Responsible for ensuring compliance with company systems, processes and procedures
  • Customer service experience in any of the following industries: retail, hospitality, administration, banking with preference for call center experience.
  • Demonstrated experience in working in a multicultural team
  • Ability to provide unbiased and accurate feedback in a non-threatening way
  • Delivering results: Meeting deadlines and targets, demonstrating ability to achieve despite constraints or obstacles
  •  High degree of problem solving & analytical ability
  • Analyzing and Evaluating: reflects on information, defines the key issues and reaches logical conclusions
  • Well versed in planning and coordinating and must have an excellent decision-making skill
  • Excellent verbal & written communication with strong customer service ethic
  • Must be able to build strong partnerships with internal and external stakeholders
  • Ability work to deadlines and manage priorities with high attention to detail
  • Typing speed of at least 30 words per minute preferred
What you will need to succeed:
  • You have a Bachelors’ or University degree
  • Fluent in speaking and writing in Mandarin, up to near native competency
  • Fluent in speaking and writing in English
  • Proficient in working with MS Office applications like Word, Excel, and PowerPoint
  • Familiarity on working with technologies including audio and video conferencing
  • Ability to multitask, and provide quality work in a fast-paced environment
  • Ability to work effectively within a team environment
  • Willingness to work on shift in relation to business needs
What will make you stand out:
  • Mandarin native speaker
  • At least a year for work experience in a call center or BPO environment
What’s in it for you?
  • Competitive global pay and benefits
  • Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career
  • Diverse, global team with colleagues in over 50 countries
What it’s like here:
Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!  
 
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!
 
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!
 
Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.
 
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