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Senior ITSM / Change / Configuration Analyst

Information Technology
1903967 Requisition #
2989 Total Views

Senior ITSM / Change / Configuration Analyst – Denver, CO

Are you ready to join a team in a global company where you will help co-ordinate multiple IT Service Management (ITSM) processes, ensure compliance with documented processes and proper completion of process steps, complete records within the ITSM tool suite? Join Western Union as a Senior Change / Configuration Analyst.


Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.  We’re a team of over 10,000 people spanning 200 countries and territories.  We believe when money moves, better things happen.


Better requires process discipline and simplification

We’ll be looking to you to handle Change Management process duties as delegated by process managers including but not limited to chairing change advisory board, conducting post implementation reviews, conducting process training classes, etc. You will work with process managers to address process performance issues and reporting needs as well as with other departments (i.e. process submitters) to ensure understanding of process activities and to assist in process flow including, documentation, routing, approvals, risk assessment, record linking, and editing where necessary. You may be participating in audit/compliance review activities representing key procedures and processes specifics. You’ll maintain library of Standard Operating Procedures (SOPs) for change, release, incident, and request fulfillment processes, and will be supporting these ITSM processes.


We need you to have a technology-based background in service desks, networking, servers, enterprise computing architecture ITSM & IT problem management. You will have solid understanding of ITSM / ITIL, with deep working knowledge of the IT change management processes Reporting & Metrics. You will use your ability in analyzing data within ITSM tools. You will be working with large ITSM tools creating 50K+ records per month, identifying trends, improvement areas, and educational activities


Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.


We’re a company on the move, and we want our people to grow and develop.  You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.


Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.




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