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Senior Instructional Designer

1905242 Requisition #
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Senior Instructional Designer – Santa Ana, Costa Rica

Do you believe that sharing knowledge effectively is essential to advance the vision and strategy of a successful business? Would you like to design and deliver content for a truly global organization? Join Western Union as a Senior Instructional Designer.


Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.


Better requires process, discipline and simplification

You’ll work closely with global leaders, managers and subject matter experts to set priorities, align projects to strategic objectives, and ensure training materials are effective, current, and relevant. We’ll look to you to contribute to designing and delivering effective and continuous interactive learning content for customers, agents, and customer service representatives.


You’ll combine your expertise on interactive learning development and creative thinking and utilize the understanding of how these integrate with the broader goals of the business unit and company. You’ll manage the end-to-end process of multiple instruction design projects, perform continuous evaluations on the courses, and seek a way to improve the training for its audience.   You might be an strong technical writer using andragogy concepts.


For such an essential role, you’ll need to be a University Degree Professional in any Graphic Design or Publicity field and you must have an expert knowledge and strong proficiency in Adobe Creative Suite 2020 including Photoshop, Illustrator and In Design, strong fundamentals in typography, layout and image manipulation, As well you will be required to have a minimum of 5 years of training experience as an instructional designer with tools like Storyline, Rise, and Captivate. As you will lead a group of designers, will be also required to have Managerial skills and experience. English proficiency at level B2+ will help you to outstand in the role.



Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.


We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.


Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.


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