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Manager, Product - Retail Cross Border Solutions (XBS)

1805468 Requisition #
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Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you. 


This position is for Product Manager, Retail Cross Border Solutions (XBS). As a Product Manager for retail, your role will be to understand user needs, translate them into requirements and work with engineering to implement them. You and your team will make sure that Western Union retail platform is evolving consistently across product areas and provide leadership to all product groups on how to develop our product suite’s retail platform to deliver the best user experience to our customers.


In this role you will be working closely with other product groups, marketing, regional business teams, customer support teams, legal, compliance and engineering to understand customer expectations and design effective solution to exceed them. You bridge the technical and business worlds as you design services that our users love.

The Product Manager will also assist in the examination of new market opportunities through investigation to identify potential product offerings, strategic alliances, new consumer markets and other opportunities that could drive new growth sources. Product Manager will also assist in building business cases for each new opportunity to clearly outline, prioritize and determine overall revenue potential. Product Manager will also assist in the sizing and scoping of each opportunity identified to determine both the short and long-term opportunities for the organization. The ideal candidate will be experienced in both upstream product and service definition and downstream product development and execution.


The ideal Product Manager obsessively seeks to understand the customer’s perspective, is data-driven, has a bias toward action, and can break down complex problems into steps that drive product development.


Sound interesting? Here are some specifics:

  • Define product vision and strategy. Monitoring industry trends to inform product strategy. Interact with other internal departments to formulate recommendations and actions
  • Lead a SCRUM team of Engineers, Designers, and Content writers to bring products to market. As product owner author user stories, acceptance criteria and ensure product features are delivered according to specifications and on schedule
  • Oversee and enhance all retail capabilities
  • Oversee and enhance mobile and web analytics capabilities
  • Build and track performance metrics and make enhancements to existing metrics and reports

What you will need to succeed: 


We are looking for team players who are driven, proactive, passionate about the space, our business and the opportunity, and are effective problem solvers who are able to execute with little supervision.  The ideal candidate has:

  • Degree in business or computer Science or equivalent practical experience.
  • 6+ years of total experience; 3+ years as product owner or similar
  • 3+ years of experience as a Product Manager for a software product (Retail POS, B2B or B2C - cloud experience a plus)
  • Passion for Web technologies, analytics, AB tests, Strong empathy for end customers.
  • Ability to understand, evaluate and discuss technical integration scenarios and architectural concepts
  • Experience with agile development processes and frequent product release cycles
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast paced environment
  • Excellent problem-solving, organizational and analytical skills
  • Get things done attitude; Self-motivated, with the ability to “roll-up sleeves” and prioritize
  • Excellent interpersonal and communication (written & verbal) skills
  • Attention to detail and a penchant for creating great customer experiences
  • Ability to break down complex requirements into simple documents, stories, and flows
What will make you stand out:
  • Experience working in a large corporate environment a plus
  • Experience in web and mobile analytics a strong plus
  • Experience in web and web marketing a strong plus
  • Experience in global money movement a plus
What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!


Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!


Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!


Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category.


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