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Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you. 


Right now, we are seeking a Manager, Product Management based at Western Union’s Digital Headquarters location in San Francisco, California (near AT&T Park).


In this role, you will deliver upon advancing WU Mobile and Web Solutions.  You’ll be the champion of the customer, leading product groups on how to develop WU’s product suite in order to deliver the best user experience imaginable.  You’ll be a cross-functional enabler, supporter, and liaison between the technical and business worlds as you design services that users love. You will assist in the examination of new market opportunities through investigation to identify potential product offerings and other opportunities that could drive new growth sources.  Be prepared to ensure that we have the best-in-class mobile and web solutions with the providing the best possible customer experience.


The ideal Product Manager obsessively seeks to understand the customer’s perspective, is data-driven, has a bias toward action, and can break down complex problems into steps that drive product development.  If you want to succeed, we recommend experience in both upstream product and service definition and downstream product development and execution.


Sound interesting? Here are some specifics:

  • Manage products through the product development lifecycle by leading in-house teams using Agile Scrum methodology drafting business requirements, prioritizing features, authoring user stories and acceptance criteria, and collaborating with scrum team members to ensure product features are delivered according to specifications
  • Work on product ideas that are focused on driving sales, acquiring new customers, retaining existing customers, building brand loyalty, and providing self-service tools to customers
  • Define and document product requirements, features, and functionality
  • Work with UI/UX/Content teams to bring engaging user experiences to life
  • Assess opportunities by identifying ROI, define key performance indicators and partner with analytics team to measure success
  • Provide ongoing analysis on product effectiveness using a data driven approach
  • Coordinate with WU marketing professionals to leverage relationships, establish best practices for marketing and advertising and collaborate on a unified WU vision in the mobile and web space
  • Continuously implement and improve analytics infrastructure to track, monitor, optimize, innovate and report on acquisition and conversion metrics
  • Collaborate with regional teams to get alignment, report updates and build business cases, solutions etc.
  • Manage a team of product analysts and specialists

What you will need to succeed: 

  • We recommend at least 7 years of experience for a web and/or mobile software products (B2B or B2C - cloud experience a plus) including 3 years of experience as a Product Manager
  • Bachelor’s Degree required and a Master's Degree and/or technical certifications such as PO are a plus
  • Ability to break down requirements into epics and stories, grooming and elaboration of stories while also able to break down complex experiences into simple documents, stories, and flows
  • Experience developing basic wireframes and interaction flows
  • Ability to negotiate with engineering, UI, UX, Content on the story scope, complexity etc.
  • Ability to effectively communicate business requirements with effective business writing, numerical analysis, and verbal communication
  • Excellent problem-solving, organizational and analytical skills
  • Excellent interpersonal and communication (written & verbal) skills
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast paced environment
  • Get things done attitude; Self-motivated, with the ability to “roll-up sleeves” and prioritize

What will make you stand out:

  • Experience in mobile and web marketing and analytics
  • Experience working in a large corporate environment
  • Experience in global money movement or financial services
What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!


Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!


Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!


Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category.


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