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Manager, Payments Processor

Finance and Accounting
1903718 Requisition #
393 Total Views

Are you committed to enhancing operational performance while delivering excellent customer service? Can you lead, motivate, and inspire a team to continuously improve their way of working? Join Western Union as a Payments Process Manager.


Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

You’ll be responsible for leading a highly talented operations team. You will also focus on identifying and implementing ways in which your team can improve productivity while adhering to the highest standards of customer service excellence. Specifically, you will need to make sure that all payments continue to be delivered accurately and on time.

For this role, you will need to have experience in managing an operational team, and successfully delivering cost-saving efficiencies while doing this. You will need to be analytically minded with a good track record of analyzing the root causes of issues and identifying the right actions to correct them. You must have a real passion to provide exceptional customer service with experience of doing so in a corporate business, face to face environment. Previous experience of agile working methodologies is also desirable.

Join us, and let’s move money for better

It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.


We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.


Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

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