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The Opportunity: Are you interested in owning and executing the Quality Assurance program for the Know Your Customer Accreditation and Re-accreditation programs for the Singapore and Hong Kong region? How about working for a global fintech company on an advanced global team that is passionate about quality assurance, accreditation and compliance and committed to success?


We’re seeking a Manager, Quality Assurance, based in our Singapore office. In this role, you will be responsible for oversight of the Accreditation function in EUROC and AROC covering a variety of jurisdictions where Western Union Business Solutions is licensed to offer services. You will be required to stay up to date with relevant legislation and what is happening in the regulatory environment and how this may impact the business. You will also be required to work closely with global colleagues to ensure consistency of approach and sharing of best practices.


In addition, you will own responsibility for contributing to global Compliance policies and translating those policies into practical application; ensuring proportionate and relevant controls are in place to monitor adherence. You will also support the EUROC and AROC Accreditation function to implement such controls and the update of team level procedures and tools.

Sound interesting? Here are some specifics:
  • Maintain a QA programme for the Accreditation and Reaccreditation function among other Operations areas
  • Provide support and guidance on complex queries.
  • Maintain oversight of key functions to ensure SLAs are met.
  • Monitor the effectiveness of controls, recommending and supporting changes as required.
  • Monitor the effectiveness of procedures.
  • Contribute to local and global projects as required.
  • Support the wider Global Operations Implementation Team when required.
  • Contribution to internal and external audits/regulatory exams as applicable.
What you will need to succeed:
  • 5-7+ years’ experience in quality assurance, customer onboarding processes and regional regulations.
  • Comprehensive understanding of Anti-Money Laundering Regulations and the ability to apply them in a business environment
  • Ability to identify key stakeholders and build strong internal relationships
  • Ability to identify and implement ways of improving efficiency
  • Strong leadership skills and capable of being self-driven and highly motivated.
  • Strong coaching, developing and training skills.
  • Ability to meet deadlines and prioritize appropriately.
What will make you stand out:
  • You have worked in FX or Financial Services before.
  • Quality Assurance experience. 
  • Educated to degree level.
What it’s like here:

The Payments Business Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our groundbreaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!


Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!


Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!


The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.


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