Manager, Customer Insights

Are you excited by the opportunity of using market research and consumer insights expertise to drive critical business decision making?  Does working for the world leader in money transfer sound exciting? Join Western Union as a Manager, Customer Insights.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers, business partners and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

We’ll look to you to use your skills in driving critical consumer insights across the organization.   You will manage complex international consumer research programs, serving as a subject matter expert for key stakeholders across the business.  You will organize and synthesize different sources to deliver consumer insights that drive strategic and operational decision making. You will be deeply engaged in designing, executing, analyzing and disseminating consumer research and providing clear direction on implications to business partners.  You will interact closely with business leaders, augmenting their consumer understanding, and providing clear input to business growth strategies.

Experienced in working in international consumer research and insights roles, you will be creative, have strong analytical skills and good attention to detail. You will have a Bachelor’s degree or equivalent, the experience of both quantitative and qualitative research and will have worked 5+ years in client-side or research agency insights roles. You will ideally have a mix of research experience across different areas, including but not limited to innovation, brand, communication, pricing, CRM, customer experience. 

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package. You will be a whiz with Microsoft Office and good at building relationships with internal & external stakeholders.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

Annual base salary gross: 31,112.00 – 58,668.00 EUR

The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies.  The salary is one component of Western Union’s total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!