Manager, Customer Acquisition Leader

Manager, Customer Acquisition Leader – Vilnius, Lithuania

Do you know what a good customer journey looks like?  Are you passionate about customer acquisition? Would you like the opportunity to work within a global money transfer organization, who move money for better? Join Western Union as a Manager, Customer Acquisition Leader.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

We’ll look to you to ensure implementation and follow up on all prioritized initiatives related to customer acquisition.  You’ll drive customer acquisition through improved customer experience when transacting at Point of Sale (POS), facilitated by an enhanced front line associate experience with our software. You’ll collaborate with multiple functional teams from Retail and Digital area to ensure that planned initiatives get executed and ensure that measurements are in place. Using your knowledge and experience of POS, you’ll identify opportunities or gaps, problem solving, evaluating and driving corrective actions and improvements in both process and software.

We need you to have solid experience within a management position within an Operations, Product or Project Management. You will draw upon your POS knowledge and substantial experience implementing large scale strategic initiates, cross-functional and cross geography to successfully deliver your objectives.  Your analytical mindset, understanding of technology, and processes will enable you to gauge the criticality of data-driven decisions.

It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

Annual base salary gross: G13: 41,391  – 80,419  EUR

The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies.  The salary is one component of Western Union’s total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!

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