Know Your Agent Specialist

Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to moving money for better? Join Western Union as Know Your Agent Specialist.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process, discipline and simplification

You’ll use your outstanding data skills to review Agent enrollment and recertification documents for completeness and accuracy according to the validation rules provided by the money service license holder and country requirements. You’ll conduct Fit and Proper checks and provide Know Your Agent (KYA) approvals for WU agents. Also, you’ll participate in cross functional project teams as subject matter expert and support your team leader in managerial and administrative tasks. You will be a part of the Agent Implementation team and your role will be vital in controlling and assessing our regulatory requirements.

Here are some skills, attributes, and qualifications you will have:

• University/College degree preferred
• Fluency in English (B2)
• Team Player
• Strong attention to details
• Ability to follow instructions, procedures and deadlines
• Problem-solving and analytical skills
• General IT literacy
• Knowledge of AS400, Sales Force and SharePoint databases would be considered as an advantage

It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, colour, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.