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Information Technology
1803132 Requisition #
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Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you. 


Right now, we are seeking an IT Delivery Manager based in our Montvale, NJ location.


The Delivery Manager position is part of our Information Technology team. As a Delivery manager he/she will be responsible for partnering with the IT Business Unit Directors and business stakeholders in establishing and leading enterprise-wide, cross-functional and strategic initiatives and working with onsite and offshore teams to deliver on solutions.

Sound interesting? Here are some specifics:       
  • Working with the IT Business Unit Directors and Business Leadership to understand business strategy and direction and to propose solutions that address business needs and challenges
  • Managing onsite and offshore coordination and delivery of the solutions
  • Managing project demand from intake, discovery, planning, scheduling, staffing and development through to production deployment
  • Managing a mixed team of employees, onshore and offshore contractors located throughout the US and internationally
  • Ensures the projects are delivered on time and within budget
  • Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms.
  • Manage all projects (small, large), track issues and closure associated with the portfolio of responsibility
What you will need to succeed:
  • Bachelor’s degree and 5+ years of relevant work experience     
  • Demonstrated, applied experience establishing and delivering complex projects
  • Extensive experience delivering projects in onshore/offshore model
  • Project management for waterfall and/or agile SDLC’s (SCRUM certification preferred)
  • Managing project budgets and accurate estimations Identify and mitigate risks and issues quickly to avoid impact to programs
  • Experience with Microsoft Office tools (Word, Excel, Power Point, Projects, Visio)
  • Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity
  • Comfortable interacting with individuals at all levels of the organization from the technical developer up to C-level executives
  • Ability to navigate a highly diverse organization effectively
  • Experience with stakeholder and demand management
  • Focused and versatile team player that is comfortable under pressure.
  • Ability to communicate orally and in writing at all levels, with clarity and precision
  • Strong presentation skills
  • Ability to remove barriers and enable teams to complete their objectives
  • Proven track record with delivering projects on time and on budget
What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!  


Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!


Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!


Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category.


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