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Head of Client Relationship Management

Sales and Business Development
1800802 Requisition #
1368 Total Views

The Opportunity: Are you energized by influencing, motivating, and managing a team and delivering business and revenue goals? Want to work for a company that offers corporate clients ground-breaking digital solutions in pretty much any currency you can think of?


We’re seeking a Head of Client Relationship Management in our Singapore office. Acting as the Head of Client Relationship Management and overseeing a team of 3 Team Leaders and 10 Client Relationship Managers, you will run the Foreign Exchange Trading Desk in Singapore and be responsible for delivering business and revenue goals through our CRM team. This role represents the CRM team in close collaboration with internal stakeholders from various departments (Sales, Product, Pre-Sales, Credit, Marketing, Compliance, Accreditation, Customer Service, Finance) in Singapore and with stakeholders abroad, to achieve the business and revenue goals.


Sound interesting? Here are some specifics:

  • Oversee and direct day-to-day activity and execution metrics necessary for achievement of KPIs and revenue targets.
  • Development, motivation, coaching and management of the Client Relationship Management Team.
  • Leadership of the team both by example and by driving strategic direction and focus.
  • Develop strategies and tactics to ensure revenue growth and retention of customers leveraging both Western Union Business Solutions products and other departments.
  • Manage credit and foreign exchange risk effectively across the entire portfolio.
  • Ensure CRMs are proficient in various FX products and are able to quote correctly.
  • Project involvement and collaboration with internal departments to plan and facilitate the execution of the business goals and revenue targets.
  • Ensure that the CRM team (working cohesively work with other departments) delivers exceptional customer service to Western Union Business Solutions customers.
  • Ensure that the commitment to compliance and license regulatory requirements are upheld at all times and that failures and conduct that are prejudicial to compliance culture are dealt with appropriately.
What you will need to succeed:
  • 10+ years in bank treasury or FX dealing environment.
  • Strong Sales leader, experienced in driving performance.
  • 5+ years of Corporate dealing experience.
  • Profound experience in managing client relationships.
  • 5+ years of people management experience involving coaching, developing, mentoring, and leading teams of 8 or more.
  • Profound FX and derivative products knowledge.
  • Able to demonstrate an ability to analyse data to identify opportunity, create and execute a strategy.
  • Capacity to manage performance closely and ensure activity and input metrics are being completed effectively.
  • Strong understanding of credit risk management and foreign exchange risk management (internally).
  • Strong business acumen and market knowledge to leverage external business conditions.
What will make you stand out:
  • Best in class customer service and portfolio management disciplines
  • Strong ability to influence and motivate a large group of people.
  • Educated to degree level
What’s in it for you?
  • Competitive global pay, benefits and mobility
  • Unparalleled experience, working for a market leader in FX payment solutions
  • The chance to share your ideas and contribute to the development of our products
  • Diverse, global team with colleagues in over 50 countries
What it’s like here:

The Payments Business Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our groundbreaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!


Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!


Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!


The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.


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