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Entry Level Client Services Role, Sydney

1804753 Requisition #
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Are you energized by providing top-notch customer service to customers and resolving payment queries? Want to work for a company that offers clients ground-breaking digital solutions in pretty much any currency you can think of?

We’re seeking a Specialist, Client Services, based in our Sydney office. In this role, you will be responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements.


You are to provide first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence.


You will demonstrate high levels of motivation and target focused, able to work under pressure whilst holding customer satisfaction as paramount.


Your Effective communication skills are crucial. Additionally, your role requires a strong desire to take ownership and assist team members to drive the team’s overall performance.

Sound interesting? Here are some specifics
  • Handling of incoming telephone calls and emails from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards
  • Ensure that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that clients
  • Provide bespoke transaction monitoring, frequent reporting or dedicated point of contact for agreed clients, as directed by the Client Services Team Leader
  • Update cases and clients regularly, in accordance with agreed SLAs
  • Act as conduit (Bridge) between Sales, Clients and Operations
  • Keying workaround orders as appropriate
  • Printing and sending cheques as ordered by our customers
  • Managing past due payments and overdue contracts
  • New User set ups and Password resets
  • Liaising with customers and internal departments regarding post payment queries
What you will need to succeed
  • Excellent communication skills and an ability to interact at all business levels
  • Passion for excellence in customer service and customer management
  • Quick to learn activities, highly driven, with strong desire to succeed
  • High degree of professionalism, with a confident, assertive style
  • Effective time management and able to prioritise responsibilities and work under periods of pressure with minimal supervision.
  • A high level of accuracy with low volume of investigations.
  • High perception of service quality by client managers and clients.
  • At least one year in a team-oriented client facing function within financial services role
  • Working knowledge of MS Office, particularly Excel
What will make you stand out
  • Professional, positive attitude and sharp.
  • Polished communication skills
  • Enjoys working in a team-focused environment.
  • Desire to work for a large well-branded organization and grow within
  • Go-getter, passionate and driven
What’s in it for you?
  • Competitive global pay and benefits
  • Unparalleled experience as part of one of the most global organisation the world, with opportunities to build valuable skills and grow your career
  • Diverse, global team with colleagues in over 50 countries
What it’s like here:

The Payments Business Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our groundbreaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!


Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!


Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!


Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.


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