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Sales and Business Development
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Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 agent locations bringing immense distribution and convenience to our consumers. But we are much more than that. We are a leader in billing and payment processing serving many vertical markets. That means aggressively pursuing biller prospects to provide both electronic billing and payment and walk-in payment services. So if you’re looking for a leading company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.


Right now, we are seeking a Country Development Manager (CDM), based in our Montvale, NJ office. In this role, you will focus on the US Outbound business to Latin America and selling into high revenue locations. In this role, you will oversee marketing, sales, and overall independent channel performance including transaction volume, revenue, distribution channel, merchandising, pricing, and promotion.


Sound interesting? Here are some specifics:

  • Independently develops, recommends and provides insights, and internally sponsors strategies to RVP to grow transaction and revenue for specific corridors in region.
  • Conducts critical analysis of relevant country, agent, consumer and market business trends, and uses as input to proactively identify areas for growth and development with actionable strategic and tactical recommendations (such as pricing, fx, marketing, etc). 
  • Works closely with Regional Sales team to manage and expand the ethnic agent base for designated corridors/countries in the region, focuses on all class of trade, including independents, ethnic networks, banks, etc. 
  • Acts as central liaison between the Regional team, product, and marketing teams to facilitate effective communication, best practice sharing, establishes operation objectives, and align required internal resources. 
  • Contributes to annual sales quota targets and support new agent recruitment against a Regional ethnic recruitment target. 
  • Actively conducts effective outreach initiatives to serve as WU Liaison with key community leaders in key markets across the region.
  • Coordinates and implements initiatives to continue developing high volume USOB agents.  Supports new agent recruitment and ramp up,  planning and executing street corner pricing initiatives and local marketing and grassroots events. 
  • Regularly tracks and analyzes competitive activities in the market. 
  • Supports market tours in the region.  Primary resource to protect USOB business in the Northeast Region.  

What you will need to succeed:

  • Bachelor’s degree or 3 to 5 years equivalent experience.
  • 5 to 7 years experience in outside sales or service of consumer products or financial services. 
  • Bi-Lingual/bi-cultural candidates are desired (some markets required) Multi-lingual, fluent in English and other language relevant to the designated countries.  
  • Solid written and verbal communication skills with an ability to effectively relate to diverse backgrounds and cultures. 
  • Strong analytical and planning and organizational skills. 

·         Sales negotiation skill and deep understanding of the independent agents.

What will make you stand out:

  • Bi-lingual in English and Spanish is preferred.
  • Prior money transfer or financial services experience is preferred
  • Ability to work independently and in a team environment and effectively work across all functions
  • Demonstrated negotiation skills
  • Strong organizational, analytical and planning skills
  • Ability to build relationships and trust and possess strong interpersonal skills (standard ones).

What’s in it for you?

  • Competitive global pay and benefits.
  • Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career.
  • Diverse, global team with colleagues in over 50 countries.

What it’s like here:


Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!  


Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!


Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!


Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category.






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