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Consumer Fraud Prevention Specialist - German

1904398 Requisition #
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Consumer Fraud Prevention Specialist – German Speaker

Would you like to feel like a hero every day? How about joining an international team of driven people who are passionate about protecting our customers and fighting fraud? Join Western Union as a Consumer Fraud Prevention Specialist. In this role every day brings a new story.


Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better is enabled by trust and respect

Working as a Consumer Fraud Prevention Specialist, you will be preventing fraud and protecting Western Union brand by educating customers and raising their awareness. During your day you’ll be performing phone interviews and investigating Anti-Money Laundering cases. A decisive nature is essential, as you will need to make accurate judgements and communicate your findings back to Western Union agents, customers, and/or service associates. As part of the Courtesy Call Back (CCB) department, you will be working with customers and colleagues from all over the world.


Here are some skills, attributes, and qualifications you will have:

  • Bachelor’s degree or equivalent 
  • Fluent in the English language; German language is a must (additional spoken languages a plus)
  • A strong attention to detail, as well as a sense of initiative and proactivity 
  • Outstanding verbal, written, and listening skills 
  • The ability to work successfully in a self-motivated team environment 
  • A passion for customer service
Join us, and let’s move money for better

It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.


We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.


Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

Annual base salary gross: 10,551 – 18,088 EUR

The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies.  The salary is one component of Western Union’s total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!


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