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Administrator, IT End User Support, Quezon City

Information Technology
1804826 Requisition #
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We’re seeking a Solutions Support Administrator for End User Computing (EUC), based in our Muñoz, Quezon City office. In this role, as the Administrator, you will respond to work incidents and requests regarding installation, configuration and / or maintenance of client hardware, software, and the deployment of new technology releases. Your will perform new PC installations, troubleshooting and repair. You will also evaluate and integrate new hardware configurations and provide support of client technologies on workstations and peripherals in APAC region.


Sound interesting? Here are some specifics

  • Manage assigned incidents and requests according to EUC SLA’s, hardware and software break fix, installations and changes, new systems configurations, and deployments
  • Work on assigned initiatives to raise operational excellence, proactive problem-solving initiatives, software and hardware upgrades
  • Work on assigned tasks for ongoing projects, EUC initiatives for new technologies deployments, initiate process improvements to minimize waste and bring efficiencies
  • Liaise with peers, colleagues, internal customers to ensure collaboration and     engagement in project implementations and day to day operational requirements
What you will need to succeed
  • Bachelor’s degree holder in the field of Information Technology (IT), or with years of relevant work experience
  • At least three (3) years of related IT experience providing end user support preferably within the large or multinational BPO industries
  • Previous experience in remote desktop support outside the Philippines
  • Strong communication skills with ability to interact with partners globally
  • Must be a problem solver with demonstrated experience in solving difficult technology challenges
  • A can-do attitude
  • Amenable to work on shifting schedule
What will make you stand out
  • ITIL certification
  • Experience in a company with ITIL processes implemented
  • Experience supporting end user operating systems including MS Windows 10, MacOS and other end user operating systems, and management tools
  • Experience working with mobile devices that run in Android or iOS
  • Knowledge of device and software deployment
  • Knowledge of management tools including Active Directory, HyperV / VDI, Pulse, MS Office, Antivirus, Tanium, Audio Video, Avaya
What’s in it for you?
  • Competitive global pay and benefits
  • Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career
  • Diverse, global team with colleagues in over 50 countries
What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!  


Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!


Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!


Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.


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