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Administrator, IT End User Support, Melbourne

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Information Technology
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1802015 Requisition #
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We’re seeking an IT Administrator for End User Computing (EUC), based in our Melbourne, Australia office. In this role, as the Administrator, you will respond to work incidents and requests regarding installation, configuration and / or maintenance of client hardware, software, and the deployment of new technology releases. Your will perform new PC installations, troubleshooting and repair. You will also evaluate and integrate new hardware configurations and provide support of client technologies on workstations and peripherals in APAC region.
 
Sound interesting? Here are some specifics
  • Manage assigned incidents and requests according to End User Computing SLA’s, hardware and software break fix, installations and changes, new systems configurations, and deployments
  • Work on assigned initiatives to raise operational excellence, proactive problem-solving initiatives, software and hardware upgrades
  • Work on assigned tasks for ongoing projects, EUC initiatives for new technologies deployments, initiate process improvements to minimize waste and bring efficiencies
  • Liaise with peers, colleagues, internal customers to ensure collaboration and engagement in project implementations and day to day operational requirements
 
What you will need to succeed
  • Bachelor’s degree holder in the field of Information Technology (IT), or with years of relevant work experience
  • At least three (3) to five (5) years of work experience providing end user technology support ideally within the operations environment.
  • Experience supporting end user operating systems including MS Windows 10, MacOS
  • Experience working with mobile devices that run in Android or iOS
  • Knowledge of device and software deployment
  • Knowledge of management tools including Active Directory, HyperV / VDI, Pulse, MS Office, Antivirus, Tanium, Audio Video, Avaya
  • Strong communication skills with ability to interact with partners globally
  • Must be a problem solver with demonstrated experience in solving difficult technology challenges
  • A can-do attitude
  • Must be flexible to work on shifting schedules when required by the business
 
What will make you stand out
  • Previous experience as Desktop Support, Desktop Support Engineer, IT Support, Technical Desktop Support, In-house IT Specialist, or In-house IT Support
  • Experience in a company with ITIL processes implemented
  • ITIL certification
  • Experience supporting other end user operating systems, and management tools
 
What’s in it for you?
  • Competitive global pay and benefits
  • Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career
  • Diverse, global team with colleagues in over 50 countries
 
What it’s like here:
The Payments Business Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our groundbreaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!
 
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!
 
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!
 
Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.
 
 
#LI-WU #WUBS

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